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Extends the manufacturer's warranty for 2 or 3 years depending on the value of the product and the coverage purchased. •Covers much more than the original manufacturer's warranty: 1. Damage due to Normal Wear & Tear. 2. Damage due to unexpected and unintentional drops/impacts and spills. 3. Damage due to Dust, Internal Heat, Humidity, Heavy Usage. 4. Damage caused by Lightning/ Power Surge. (from date of purchase!) 5. No Lemon Policy on merchandise over $200- if it fails for the same reason 3 times, it is replaced on the 4th breakdown. 6. Complete refund in the event of failure or sub-standard performance on merchandise under $200 •Complete Peace of Mind •Avoid costly repairs •The "Manufacturer Specs Enhancement" keeps products performing in Brand New condition. In other words, your gear doesn't have to FAIL to be covered! •Free Shipping to and from Repair Facility. •Plans are transferable in the event merchandise is sold. •100% Insured protection - Platinum Coverage With ADH is underwritten by an A+ Certified Insurance Company What is the difference between the Service Plan and the Replacement Plan? •Service Plan on Products over $200 •If it is unintentionally damaged and cannot play, it will be repaired. •Provide unlimited number of repairs during the coverage term •If the product fails three times for the same reason, on the fourth occurrence it will be replaced or refunded- regardless of the price! •Free Two-way shipping to and from repair depot •Replacement Plans on Products under $200 •If it is unintentionally damaged and cannot play, or fails or performs below manufacturer specs, we will send you a replacement or refund the purchase price - it's that simple. What Is Covered: Platinum Coverage with ADH contracts cover parts and labor costs resulting from a mechanical or electrical failure, or unintentional accidental damage of the product. You are protected from damage caused by Normal Wear & Tear, Dust, Internal Heat, Humidity, or Power Surge to the following components: Electronic circuitry, including: Internal Power Supplies External Power Supplies Switches LED, LCD displays All internal wiring Input/output jacks Pickups Motors Potentiometers(pots) Recording Heads Drum Triggers Keyboard sensor Moving parts, including: Belts Motors Diaphragms Transport mechanisms Sliders Faders Knob mechanics Factory preset functions and processes, including: Pre-programmed sound samples Pre-Programmed Special effects Touch/velocity sensitive mechanisms, including: Drum Triggers Keyboard sensors Rhythm Machine Pads What Is Not Covered: Incidental or consequential damages or preexisting conditions. Damage from abuse, misuse. Battery leakage, improper use of any power supply, introduction of foreign objects into the Product, unauthorized Product Modifications or alterations, failure to follow the manufacturer's instructions, third party actions (fire, collision, vandalism, theft, etc.), the elements or acts of God. Preventative Maintenance, Cracking or other physical or cosmetic damage to the Product. The subjective nature of "sound". The following items can be covered by ADH: Guitars (Acoustic & Electric) Keyboards Drums And Percussion Band and Orchestral Instruments Audio Gear, Including Headphones Limit of Liability: The least of the cost of (1) authorized repairs, (2) replacement with a product of similar features, (3) reimbursement for authorized repairs or replacement, or (4) the price that you paid for the product. FREQUENTLY ASKED QUESTIONS: What do I do if I have a problem, failure, or my gear is not performing at manufacturer specs? • Simply call 1-866-855-6006 24 hours a day, 365 days a year, and the Customer Service Representative will provide you with the simple instructions to resolve your problem. • You may be required to package and send your product, but remember…. We pay the shipping! Why do I need "extra" protection if Woodwind and Brasswind sells quality gear? • Woodwind and Brasswind sells quality gear, and Platinum PLUS With ADH has little to do with "quality" failures! o It doesn't matter if you paid $10 or $10,000 for an item… •Accidents happen • Students are hard on instruments •power surges can do significant damage • normal wear and tear always occurs • Even the absolute "best" manufacturers have repair facilities; this means their products experience failures or sub-standard performance. My gear says it has a Lifetime Warranty! Why would I buy Platinum Coverage With ADH? Read the warranty carefully… although some of the top manufacturers offer lifetime warranties, the coverage is limited. Usually there are numerous restrictions. Unfortunately those restrictions are where the problems usually occur! Example: Some guitar manufacturers offer a Lifetime Warranty, however the "lifetime" portion is on the neck. The electronics (pickups, pots, slides, switches) are only covered for one year! Also, warranties seldom or never cover accidental damage or damage due to heat, dust, or humidity.