International WWBW Information

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What Countries do you ship to?

We ship internationally to the following countries and are continuously working to expand our delivery capabilities.

	Antigua and Barbuda		Cyprus		India		Nepal		South Africa
	Argentina		Czech Republic		Indonesia		Netherlands		South Korea
	Australia		Denmark		Ireland		New Zealand		Spain
	Austria		Dominica		Israel		Nicaragua		Sri Lanka
	Bahrain		Dominican Republic		Italy		Norway		Suriname
	Bangladesh		Ecuador		Jamaica		Oman		Sweden
	Barbados		Egypt		Japan		Pakistan		Switzerland
	Belgium		El Salvador		Jordan		Panama		Taiwan
	Belize		Estonia		Kuwait		Paraguay		Thailand
	Bolivia		Finland		Latvia		Peru		Trinidad and Tobago
	Brazil		France		Liechtenstein		Philippines		Turkey
	Brunei		Germany		Lithuania		Poland		Ukraine
	Bulgaria		Greece		Luxembourg		Portugal		United Arab Emirates
	Cambodia		Grenada		Malta		Qatar		United Kingdom
	Canada		Guatemala		Macau		Romania		Vietnam
	Chile		Haiti		Maldives		Saudi Arabia
	China		Honduras		Mexico		Singapore
	Colombia		Hong Kong		Monaco		Slovakia
	Costa Rica		Hungary		Morocco		Slovenia

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How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the global checkout based on the items you are purchasing and your shipping destination.

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International shipping options

Below is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Shipping Methods	Delivery Promise
Canada (Standard)	7-14 business days
Canada (Express)	7-9 business days
United Kingdom	7-10 business days
Europe (excluding United Kingdom)	8-15 business days
Australia, China, Hong Kong, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand	7-13 business days
FedEx Economy (Standard)	6-9 business days
FedEx Priority (Express)	4-7 business days

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WWBW International Return Policy:

You can initiate a return for a full refund for most new and unopened items* by requesting a Returned Merchandise Authorization (RMA) within 45 days of delivery. We must receive your returned items at our processing facility within 60 days of delivery.

*Non-Returnable Items

• Copy-protected material such as sheet music, videos, software, sample libraries
• Recording media and computers: cassettes, reels, DAT tapes, minidiscs, CDRs
• Drumheads, drumsticks, cleaning and care products, rosin, tubes, strings
• Reeds, harmonicas, pitch pipes, earplugs and other in-ear monitors
• Products special-ordered from a manufacturer for an individual customer
• Apple products may not be returned to The Woodwind & Brasswind under any circumstances. You must contact Apple, Inc. directly for any returns.

All returned woodwind and brass instruments are assessed a $10.00 sterilization fee. Instruments priced over $3,000.00 are assessed a $20.00 fee.

All mouthpieces and bows are assessed a $4.00 fee. Mouthpieces priced over $300 are assessed an $8.00 fee.

Microphones, wireless products, recording equipment (multitrack, hard disk, DAT, CD, tape recorders and duplicators) are returnable for store credit only.

You must return items in new or unused condition with all materials originally included such as cables and manuals. The Woodwind & Brasswind inspects all returned items and applies a partial refund for damaged or used products. Customers are responsible for all return shipping costs except if the return results from an error on our part or from receipt of a defective product. In those cases we refund shipping charges.

Please allow up to four weeks for receipt of your refund. Refunds are issued in the same form as the method of payment originally used. We will notify you by email with your refund status.

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Exchanges:

In the event you request an exchange, any taxes or duty you may have paid on the original item will be refunded to you. Exchange requests are handled like returns on international orders. In order to obtain an exchange, you must place a new order for the new item and return the item you wish to exchange for a refund. We will then recover any taxes or duty you paid on the original item and issue a refund to you for its cost plus any taxes or duty you paid. Please allow up to 4 weeks from the time you ship your return for receipt of your refund.

For further information, please click here to contact us.

How to Return an Item:

You must contact The Woodwind & Brasswind within 45 days of the receipt of your order to obtain a Returned Merchandise Authorization (RMA). Both your order number and RMA must be visible on the outside of the return package and the original packing list must be enclosed, or credit will not be issued for the return. Please keep the invoice that was included in your order as it may be required for some returns.

Returned bows are assessed a $4.00 restocking fee. Instruments priced over $3,000.00 are assessed a $20.00 restocking fee. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned mouthpieces priced over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

The Woodwind & Brasswind is not responsible for any lost or damaged returns. We recommend that you choose a carrier that offers package tracking and insurance for your shipment. Your refund will be made at the exchange rate in effect at the time of your purchase and will include any custom tariffs and taxes originally paid on the order.

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What is the amount of duties and taxes charged on international orders?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the global checkout.

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How do I track my international order?

Click here to track the progress of your international package(s) through our partnership with FiftyOne. FiftyOne is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

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What is FiftyOne?

FiftyOne is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

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How will I know the total cost of my International order?

Just add items to your basket and click on the checkout button. FiftyOne will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

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What currencies are supported for International orders?

FiftyOne supports billing in over 40 global currencies, with more being added on an ongoing basis. FiftyOne is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty. Reference the list below to view a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

Currency Name	Currency Code
Argentine Peso	ARS
Australian Dollar	AUD
Brazilian Real	BRL
British Pound	GBP
Canadian Dollar	CAD
Chilean Peso	CLP
Columbian Peso	COP
Czech Koruna	CZK
Danish Krone	DKK
Egyptian Pound	EGP
Estonian Kroon	EEK
Euro	EUR
Hong Kong Dollar	HKD
Hungarian Forint	HUF
Indian Rupee	INR
Indonesian Rupiah	IDR
Israeli Shekel	ILS
Japanese Yen	JPY
Korean Won	KRW
Kuwaiti Dinar	KWD
Latvian Lats	LVL
Lithuanian Litas	LTL
Mexican Peso	MXN
Moroccan Dirham	MAD
New Zealand Dollar	NZD
Norwegian Krone	NOK
Omani Rial	OMR
Peruvian Nuevo Sol	PEN
Philippine Peso	PHP
Polish Zloty	PLN
Qatari Riyal	QAR
Saudi Riyal	SAR
Singapore Dollar	SGD
South African Rand	ZAR
Swedish Krona	SEK
Swiss Franc	CHF
Taiwan Dollar	TWD
Thai Baht	THB
Turkish Lira	TRY
UAE Dirham	AED
Ukrainian Hryvnia	UAH
US Dollar	USD
Venezuelan Bolivar	VEF

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I live in the U.S., can I ship an order internationally but pay in U.S. Dollars (USD)?

Yes, you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you're an American traveling or living abroad.

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What payment options are available for international orders?

For orders shipping to Canada we currently support Visa, MasterCard and Paypal. For orders shipping to other countries outside of the U.S., we support Visa and Mastercard, with additional payment options coming soon.

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Are there any items that cannot ship to my country because they are restricted?

If, for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, you will be notified during the checkout process.

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When am I billed for my international order?

Your credit card will be billed by FiftyOne at the time your parcel(s) leave the U.S.

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How do I contact Woodwind & Brasswind?

Click here to contact online customer service.

For additional information on international orders, click here.

To set your international country and currency preference, click here.


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