Support Center: FAQ

Support Center

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Frequently Asked Questions
  1. How do I remove myself from the Woodwind & Brasswind newsletter?
  2. How do I make changes to my account information?
  3. How do I create an account?
  4. What do I do if I can't remember my password?
  5. What is the information in my account used for?
  6. What are Wishlists?
  7. How do I contact Woodwind & Brasswind?
  8. What are your terms & conditions?
  9. How do I change the address my catalogs are sent to?
  10. What are your hours of operation?
  11. I requested a catalog but haven't received it. When should I expect a new one?
  12. How do I request a charitable donation?
  13. What are your terms of use?
  1. How do I remove myself from the Woodwind & Brasswind newsletter?

    To be removed from the newsletter or to stop receiving catalogs, please send an email request to: marketing@wwbw.com

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  2. How do I make changes to my account information?

    To update your account information, login to your account. From there, you may change your account information.

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  3. How do I create an account?

    In the upper right corner of each page on our site, you will see a link to Login or create an account. Clicking here will take you to a page where you may create a new account. Creating an account will allow you to track your orders, view previous orders, manage your payment methods and more. If you are having trouble creating an account, please contact our Staff Advisors at 800.348.5003.

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  4. What do I do if I can't remember my password?

    Once you create your account, you will choose a password and a password reminder. If you forget your password, click on Login and then click "Forgot your password?" An email will automatically be sent to you with instructions to recover your password.

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  5. What is the information in my account used for?

    . Information in your account, such as your address book and shopping lists, are completely confidential. You will not be added to any mailing lists unless you place an order or request to be placed on a mailing list. For additional information, please reference our Privacy Policy or contact our Staff Advisors.

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  6. What are Wishlists?

    Wishlists allow you to create lists for classes, music programs, birthdays, anniversaries, holidays or other special occasions. You can then share your wishlist with friends, family and colleagues.

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  7. How do I contact Woodwind & Brasswind?

    Click here for Online Customer Service

    Phone Fax and Mail

    Sales & Customer Service 800-348-5003
    Outside the U.S. 574-251-3500
    Fax 574-251-3501
    Woodwind and Brasswind
    PO Box 7479
    Westlake Village, CA 91359
    USA

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  8. What are your terms & conditions?

    Our terms and conditions can be found here.

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  9. How do I change the address my catalogs are sent to?

    Please call us at 1-800-348-5003 and one of our friendly Staff Advisors can change your address and send you our latest catalog. You can also change your address through email.

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  10. What are your hours of operation?

    Our contact center is open Monday-Friday 9:00am - 9:00pm (ET), Weekends 10:00am - 6:00pm (ET).

    Give us a call; you'll be glad you did!

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  11. I requested a catalog but haven't received it. When should I expect a new one?

    All catalogs are sent out at the same time, usually about once per month, near the beginning of the month. New catalog requests are filled at that time. You may also want to contact customer service at 1-800-348-5003 to verify that we have your name and mailing address information correct

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  12. How do I request a charitable donation?

    WWBW believes that musical development inspires creativity and personal expression, enhances self-esteem, and teaches craftsmanship and cooperation. Developing these positive qualities among individuals, we seek to contribute to strengthening our communities through the WWBW Charitable Giving Committee. This committee's mission is to contribute to personal musical development within the local communities in which we live and work-to enable music lovers to develop into passionate musicians, and thereby, to become more confident and personally fulfilled members of our society. Accordingly, WWBW considers donation requests for cash and/or musical equipment from 501(c)(3) organizations that facilitate music education. Donations are only granted in the communities in which our staff live and work. Requests for donations must be submitted on your organization's letterhead at least eight weeks prior to the date needed and will be reviewed on a monthly basis by the Charitable Giving Committee. You will be notified of our decision via mail or email. Please include the following information in your request:

    Organization name
    Address
    Contact person's name, address, email address, and phone number
    Contribution request (cash amount, and/or specific musical instruments or equipment)
    Explanation of how the contribution will be used
    The approximate number of people it will benefit
    Timeline
    Tax ID number
    Proof of 501(c)(3) status

    Please submit your request via email to: charitablegiving@wwbw.com

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  13. The Woodwind & Brasswind Web site at www.wwbw.com (the "Site") is a copyrighted work belonging to Woodwind & Brasswind, Inc. ("Woodwind & Brasswind"). Woodwind & Brasswind grants you the right to use the Site subject to the terms and conditions of use ("Terms of Use") set forth below. PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THE SITE, OTHER THAN TO READ THESE TERMS OF USE FOR THE FIRST TIME, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THIS SITE.

    License
    Subject to these Terms of Use, Woodwind & Brasswind grants you a limited, royalty-free license to view the materials contained on the Site (the "Materials") and make such copies only as may be incidentally created during your exercise of the foregoing through the normal operation of a commercially available web browser and a gateway cache and proxy obtaining the Materials from the Woodwind & Brasswind server. You are not granted any right to use Woodwind & Brasswind trademarks, logos, trade dress (including without limitation the layout of the Site) or other marks, and all such items shall remain the exclusive property of Woodwind & Brasswind.

    Modification
    Woodwind & Brasswind reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site or any part thereof with or without notice. You agree that Woodwind & Brasswind will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.

    Secured Areas
    Your use of any areas of the Site secured by a user name/login screen ("Secured Areas"), including but not limited to purchases of products from the Site, is governed by the terms and conditions of a separate agreement. You are granted no rights or licenses to use the Secured Areas under this Agreement.

    Mailings
    By submitting your name, e-mail address, and any other personal information to Woodwind & Brasswind, you hereby grant Woodwind & Brasswind, subject to the Woodwind & Brasswind Privacy Policy a royalty-free license to use and disclose this information, including but not limited to using and disclosing such information in connection with periodic mailings to you about Woodwind & Brasswind products, services, and news ("Mailings"). The terms and conditions of this Agreement shall apply to all such Mailings.

    Submissions
    All remarks, suggestions, ideas, graphics, data, personal information, resumes, questions or other information communicated to Woodwind & Brasswind through the Site, by facsimile or through the mail (electronic or otherwise) (a "Submission") will forever be the property of Woodwind & Brasswind. Unless otherwise specified in our Privacy Policy, Woodwind & Brasswind will not treat any Submission as confidential or proprietary and will not be liable for the use of any ideas for its business (including, without limitation, service or promotion ideas) and will not incur any liability as a result of any similarities that may appear in future Woodwind & Brasswind services or operations. Without limitation, Woodwind & Brasswind will have exclusive ownership of all present and future existing rights to the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not Woodwind & Brasswind, have full responsibility for the Submission, including its legality, reliability, appropriateness, originality, and copyright.

    Site Use Rules
    Our Site may only be used for lawful purposes. Woodwind & Brasswind specifically prohibits any use of our Site, and all users agree not to use our Site, for any of the following:

    1. Posting any incomplete, false or inaccurate information or information which is not your own accurate information;
    2. Posting of any material that defames, harasses, threatens, embarrasses, or abuses others; is racially or ethically offensive; or is obscene, abusive, hateful, pornographic, vulgar, or harmful to anyone, but especially to children
    3. Deleting or revising any material posted by any other person or entity;
    4. If you have a password allowing access to a non-public area of our Site, disclosing to or sharing your password with any third parties or using your password for any unauthorized purpose;
    5. Harming minors in any way;
    6. Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity; or
    7. Aggregating, copying or duplicating in any manner any of the materials or information available from our Site.
    We do not knowingly collect identifiable information from anyone under thirteen years of age.

    Registration and Passwords
    If you register on our Site, you agree to provide accurate and complete information about yourself and to maintain and update such information so it remains accurate and complete following registration. Failure to provide accurate and complete information or to update such information shall be adequate grounds for us to either suspend or terminate your account.

    Upon completing the registration process, you will receive a password and user name. You are responsible for maintaining the confidentiality of your password and user name and are responsible for any activities that occur under your password and user name.

    Accuracy of Content and Pricing Information
    Because prices, product descriptions and availability can change quickly, Woodwind & Brasswind does not warrant the accuracy or completeness of the information provided on the Site. Also, Woodwind & Brasswind may make changes to the information contained herein, including to the products and prices described in the site, at any time, without prior notice to you (including after you have submitted your order). Information at this Site is periodically updated, but it may not be current or complete at the moment you visit this Site and may contain errors or inaccuracies. In no event shall Woodwind & Brasswind or its service or product providers be liable to you in any manner whatsoever for any decision made by you, or for any act or failure to act by you, in reliance upon information provided at this Site. If a product you purchase does not match the description on the Site, as your sole and exclusive remedy you may return the product, unused, to Woodwind & Brasswind and receive a refund of your purchase price.

    Items in your shopping cart will reflect the most recent price displayed on the item's product detail page. Prices are frequently updated to adjust for different sales, limited pricing, and other discounting. Therefore, prices on the product detail page and in your cart may change after such updates to reflect the current prices. Placing items in your cart does not reserve the current prices shown at that time, and prices are reserved only by placing an order. From time to time, despite our efforts, a small number of the items in our catalog may be mispriced. Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, Woodwind & Brasswind will take one of the following options: (1) If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item; or (2) if an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We apologize for any inconvenience. If you are not satisfied with your purchase due to any errors or inaccuracies, you may return it in accordance with our return procedure. Discounts are limited-time offers and are not valid with other offers.

    Limited Quantities
    Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, Factory B-Stocks and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.

    MSRP
    MSRP is the manufacturer's suggested retail price. We may commonly sell products at prices lower than MSRP, and for any given product, no sales may have occurred at MSRP.

    MSRP is a benchmark to compare our discounts from MSRP to pricing offered by other retailers. Whether other retailers sell at MSRP will vary by product, geographic location, type of store, and over time.

    Although we periodically update the MSRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their MSRP without notice to us.

    Please contact the manufacturer of a specific product for the most up-to-date MSRP information.

    MSRP quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MSRP and for any given product, no sales may have occurred at MSRP.

    Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.

    Values associated with items labeled "free with purchase" are based upon MSRP.

    Disclaimer of Warranties
    THE INFORMATION ON THE SITE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, Woodwind & Brasswind EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE INFORMATION ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, in which case any implied warranties shall be limited to the minimum scope and period permitted by law.

    Limitation of Liability
    IN NO EVENT SHALL Woodwind & Brasswind BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT Woodwind & Brasswind HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE INFORMATION ON OUR SITE. Woodwind & Brasswind'S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND CONDITIONS AND THE USE OF THE SITE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL NOT EXCEED $1,000. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    Copyright
    The Site and the Materials are copyrighted works of Woodwind & Brasswind and/or its suppliers. Neither the Site nor the Materials may be reproduced, displayed, modified or adapted, distributed or transmitted in any form by any means (including, but not limited to, electronic duplication or transmission) without the prior written permission of Woodwind & Brasswind.

    Amendment
    Woodwind & Brasswind may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions, and you should periodically visit this page of the Site to examine the then-current Terms of Use by which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of this Site.

    Notice
    If you have any questions about these Terms of Use or our Privacy Policy, you may contact Woodwind & Brasswind at:

    Woodwind & Brasswind Inc.
    PO Box 7479
    Westlake Village, CA 91359
    800-449-9128

    General
    If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable for any reason, the remaining provisions hereof shall be unaffected and remain in full force and effect. These Terms of Use shall for all purposes be governed by and interpreted in accordance with the laws of the State of California as those laws are applied to contracts entered into and to be performed entirely in California, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to these Terms of Use shall be commenced exclusively in state or federal court in Los Angeles County, California, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.

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