Support Center: Orders & Products

Support Center

Find the answers you are looking for
Orders & Products
Orders
  1. How do I make changes to or cancel an order?
  2. Can I special order an item not found on the web site?
  3. I never received confirmation of my order. What do I do?
  4. Do you have a toll-free number to place orders?
  5. Is there any way I can combine the order that I just placed with one that I placed earlier?
  6. When will I be charged?
  7. What are my payment options?
  8. Can I use more than one credit card to pay for my order?
  9. Can I pay for my order with cash?
  10. What is involved with your verification process?
  11. Do you charge tax?
Products
  1. How long will the current Web Specials last?
  2. What is the Woodwind & Brasswind Warranty Policy?
  3. I did not get a warranty card with my instrument. Would you please send me one?
  4. Why do some items have a "Call for Price"?
  5. How do I know if an item is in stock?
Orders
  1. How do I make changes to or cancel an order?

    You can make changes to your order at any time during the order process before you give final confirmation of the order. After your order has been submitted, you can change or cancel the order by contacting Customer Service. There may be a delay while your order downloads into our order database. Once it does, we may make any corrections necessary to the order. To provide the quickest possible delivery of your merchandise, we process in-stock orders immediately. As a result, we cannot make any changes to your order after the credit card verification process has been completed. To make a change or cancel an order, please call our Staff Advisors at 800.348.5003. Please have your Order Number ready to ensure timely processing of your request.

    Back To Top
  2. Can I special order an item not found on the web site?

    In general, if we carry products from a specific manufacturer, we may be able to special order other products from them as well. To inquire about special ordering an item, email us or call us at 800.348.5003.

    Please note that special orders are subject to the following conditions:

    • Special orders are non-returnable unless the item is defective. In the case of a defect, it will be exchanged for the same item
    • Special orders are billed at the time the order is placed
    • Special orders cannot be canceled once they have been placed
    • Special order items take an average of 4-8 weeks for delivery but availability will vary depending on manufacturer

    Back To Top
  3. I never received confirmation of my order. What do I do?

    Please call us at 800.348.5003 to verify that we have your correct email address on file. Have your order number ready. Our Staff Advisors will be happy to check on the status of your order and provide you with any tracking information available.

    Back To Top
  4. Do you have a toll-free number to place orders?

    Ordering from Woodwind & Brasswind is easy! Call Toll Free 800.348.5003 to order from anywhere in the continental United States, Alaska and Hawaii. We are here Mon-Fri 9am-9pm EST and Sat-Sun 10am-6pm EST . We look forward to receiving your order.

    Back To Top
  5. Is there any way I can combine the order that I just placed with one that I placed earlier?
    Unfortunately, no. Orders are processed as they are received and it is not possible to combine them. You may be able to cancel both orders and place a new one. Please contact our Staff Advisors at 800.348.5003 to see if this can be done. Be aware that this may delay the processing of your orders.
    Back To Top
  6. When will I be charged?

    Upon ordering, an authorization for the full amount of the order will occur. If an item you order is in stock, your credit card is charged immediately. If an item is back ordered from the manufacturer, you credit card will not be charged until the item is ready to ship to you from our warehouse. To avoid delays in processing your order please provide the billing address and phone number that is on file with your credit card company. Orders shipped to an alternate address, meaning an address not on file with your credit card company, may result in a delay in processing.

    Back To Top
  7. What are my payment options?

    Credit Cards: We accept Visa, MasterCard, Discover, and American Express cards.

    Check/Debit Cards: We accept check and debit cards with the MasterCard or Visa logo.

    PayPal: PayPal lets anyone with an email address securely, conveniently, and cost-effectively send and receive payments online using their bank account. It is free to open and send money using a PayPal account.

    Back To Top
  8. Can I use more than one credit card to pay for my order?

    We can split the charges for your order between two or three credit cards online. If an order is to be placed with more than three credit cards, it must be placed by phone. Simply call us and a Staff Advisor will be happy to help you.

    Back To Top
  9. Can I pay for my order with cash?

    Cash is not a payment option that we accept online or through the mail at this time. You may pay with Visa, MasterCard, American Express, or PayPal. For more information, please call us at 800.348.5003.

    Back To Top
  10. What is involved with your verification process?

    All orders are subject to a 24hr verification delay while we confirm your billing information with your financial institution. This is to protect our customers from credit card fraud and identity theft. To help expedite this process, please ensure that the billing address and phone number you have given us matches the one that is on file with your financial institution.

    Back To Top
  11. Do you charge tax?

    We are required to collect sales tax on all orders shipped to the following states: Indiana, California, Missouri, Texas, Utah, Maryland, and Washington.

    Back To Top
Products
  1. How long will the current Web Specials last?

    All current internet prices, specials, sales, blowouts, closeouts, and other special offers may change at any time with no advance notice. Act now to take advantage of our amazing web specials!

    Back To Top
  2. What is the Woodwind & Brasswind Warranty Policy?

    Woodwind & Brasswind is an authorized dealer for all brands we carry on our site and all brand new items come with a manufacturers' warranty. You have 2 options should your instruments need warranty repairs covered by the manufacturer:

    • Use a local repair shop for warranty services
      Visit our stores to arrange for warranty services facilitated through our network of repair facilities.
    • Send it to us for warranty services
      For band and orchestra instruments you have purchased, you also have the option to send the instrument to Woodwind & Brasswind and we will take care of the warranty repairs. You are responsible for shipping charges to and from Woodwind & Brasswind. We recommend that you insure your package as well. Please be aware that your repair could be delayed if we have to send it back to the manufacturer for warranty service. Please contact Customer Service for instructions.

    If you have an electronic product warranty issue, do not send it to Woodwind & Brasswind. Please refer to the manufacturer's warranty information should you need to have warranty repairs made.

    Back To Top
  3. I did not get a warranty card with my instrument. Would you please send me one?

    Unfortunately, we do not have warranty cards to send out. Note that many manufacturers no longer include warranty cards with their products. All you will need for proof of purchase for warranty work is your original invoice that was included with your shipment, so keep it in a safe place. In addition, most manufacturers now have online product registration through their websites.

    Back To Top
  4. Why do some items have a "Call for Price"?

    Some of our prices are so low that manufacturers have requested that we not post them on our web site. Call us at 800.348.5003 for the latest info or to place an order.

    Back To Top
  5. How do I know if an item is in stock?

    All Woodwind & Brasswind items are clearly marked if they are in stock under the heading of "availability" on the product page. Once you submit your order, you will receive an e-mail confirmation that provides a link for tracking the status of your order. You can access your order history and order status by clicking on My Account. Or, you can call us or contact us.

    We fill orders on a first-come, first-served basis. We try to update our website with the most current stock information available. Occasionally there may be orders pending before you place your order and the web site is not yet updated to reflect this information. If orders are placed simultaneously for the same product, the item may suddenly become unavailable. In this case, a backorder notice will be sent immediately.

    Back To Top

© Woodwind & Brasswind. All rights reserved.     Terms & Conditions | Privacy Policy | Accessibility Statement

You are changing the Ship-To country.

Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.