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Support Center: Returns & Exchanges

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Returns & Exchanges
  1. What is Woodwind and Brasswind's return policy?

    As the coronavirus impacts our way of life and presents unprecedented challenges, we continue to focus on protecting the health and safety of all of our employees. WWBW.com is accepting online orders however, our shipments may take longer due to the safety measures we have put in place to protect our warehouse teams.

    Our Call Center teams are working from home and available to offer you help and product advice. Currently, the best way to reach us is via email custsvc@wwbw.com and we will reply as quickly as possible. To assist you and support your needs we are also extending our return policy from 45 days to 180 days.

    We know that music making is important to our customers, many who rely on their music as income, self-expression or solace. We’re dedicated to helping you wherever we can and we truly appreciate your support in these difficult times.

    Please stay safe. #keepthemusicgoing

    New Gear: If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple.

    Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.

    Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

    Open Box: If for any reason you're not completely satisfied with your purchase of a open box item, simply return it in its original condition within 30 days of shipment and we'll give you a full refund. Items not returned in original condition are subject to a return handling charge. Select open box items are not returnable.

    International Shipments: Our return policies for new and open box gear also apply to international shipments. Please see any additional policies and information shipped with your package for more details.

    Exceptions: There are no returns on clearance, discontinued, vintage, demo and select open box items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brasswind instruments played by mouth incur a $10.00 sanitization fee. Returned bows are assessed a $8.00 return handling charge. Returned mouthpieces priced over $300.00 incur a $8.00 sanitization fee; the fee for mouthpieces $299.99 and less incur a $4.00 sanitization fee. Apple products incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple’s return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.

    Requesting a Return: Contact our experts here, or at 800.348.5003 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package.

    Processing a Return: With a return authorization, our experts can quickly process your exchange or refund for the full product purchase price. Please call our experts at 800.348.5003 to obtain a return authorization.

    Abuse of Return Privileges: Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

    Send your returns to:

    The Woodwind & Brasswind
    (Your RA #)
    4005 N. Norfleet
    Kansas City, MO 64161-9231

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