- How do I remove myself from the Woodwind & Brasswind newsletter?
- How do I make changes to my account information?
- How do I create an account?
- What do I do if I can't remember my password?
- What is the information in my account used for?
- What are Wishlists?
- How do I contact Woodwind & Brasswind?
- What are your terms & conditions?
- How do I change the address my catalogs are sent to?
- What are your hours of operation?
- I requested a catalog but haven't received it. When should I expect a new one?
- How do I request a charitable donation?
- Where do you collect tax?
- I purchased an item from another online company in the same state and I wasn’t charged tax. Why is that?
How do I remove myself from the Woodwind & Brasswind newsletter?
To update your Subscription Preferences, please login to your account and under My Account, select Alerts & Subscriptions. If you do not currently have an online account and would like to unsubscribe from emails, email us at email@example.com. Lastly, if you would like to speak to our Contact Center team please call 800.348.5003.
How do I make changes to my account information?
To update your account information, login to your account. From there, you may change your account information.
How do I create an account?
In the upper right corner of each page on our site, you will see a link to Login or create an account. Clicking here will take you to a page where you may create a new account. Creating an account will allow you to track your orders, view previous orders, manage your payment methods and more. If you are having trouble creating an account, please contact our Staff Advisors at 800.348.5003.
What do I do if I can't remember my password?
Once you create your account, you will choose a password and a password reminder. If you forget your password, click on Login and then click "Forgot your password?" An email will automatically be sent to you with instructions to recover your password.
What is the information in my account used for?
What are Wishlists?
Wishlists allow you to create lists for classes, music programs, birthdays, anniversaries, holidays or other special occasions. You can then share your wishlist with friends, family and colleagues.
How do I contact Woodwind & Brasswind?
Click here for Online Customer Service
Phone Fax and Mail
Sales & Customer Service 800.348.5003
Outside the U.S. 574-251-3500
Woodwind and Brasswind
PO Box 5111
Westlake Village, CA 91359
What are your terms & conditions?
Our terms and conditions can be found here.
How do I change the address my catalogs are sent to?
Please call us at 800.348.5003 and one of our friendly Staff Advisors can change your address and send you our latest catalog. You can also change your address through email.
What are your hours of operation?
Our contact center is open Monday-Friday 9:00am - 9:00pm (ET), Weekends 10:00am - 6:00pm (ET).
Give us a call; you'll be glad you did!
I requested a catalog but haven't received it. When should I expect a new one?
All catalogs are sent out at the same time, usually about once per month, near the beginning of the month. New catalog requests are filled at that time. You may also want to contact customer service at 800.348.5003 to verify that we have your name and mailing address information correct
How do I request a charitable donation?
WWBW believes that musical development inspires creativity and personal expression, enhances self-esteem, and teaches craftsmanship and cooperation. Developing these positive qualities among individuals, we seek to contribute to strengthening our communities through the WWBW Charitable Giving Committee. This committee's mission is to contribute to personal musical development within the local communities in which we live and work-to enable music lovers to develop into passionate musicians, and thereby, to become more confident and personally fulfilled members of our society. Accordingly, WWBW considers donation requests for cash and/or musical equipment from 501(c)(3) organizations that facilitate music education. Donations are only granted in the communities in which our staff live and work. Requests for donations must be submitted on your organization's letterhead at least eight weeks prior to the date needed and will be reviewed on a monthly basis by the Charitable Giving Committee. You will be notified of our decision via mail or email. Please include the following information in your request:
Contact person's name, address, email address, and phone number
Contribution request (cash amount, and/or specific musical instruments or equipment)
Explanation of how the contribution will be used
The approximate number of people it will benefit
Tax ID number
Proof of 501(c)(3) status
Please submit your request via email to: firstname.lastname@example.org
Where do you collect tax?
We are required to collect sales tax on all orders, except those shipped to the following states: Alaska, Delaware, Montana, New Hampshire and Oregon.
I purchased an item from another online company in the same state and I wasn’t charged tax. Why is that?
Small remote sellers not meeting certain thresholds are not required to collect tax at this time.
Woodwind & Brasswind reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site or any part thereof with or without notice. You agree that Woodwind & Brasswind will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.
Your use of any areas of the Site secured by a user name/login screen ("Secured Areas"), including but not limited to purchases of products from the Site, is governed by the terms and conditions of a separate agreement. You are granted no rights or licenses to use the Secured Areas under this Agreement.
Site Use Rules
Our Site may only be used for lawful purposes. Woodwind & Brasswind specifically prohibits any use of our Site, and all users agree not to use our Site, for any of the following:
- Posting any incomplete, false or inaccurate information or information which is not your own accurate information;
- Posting of any material that defames, harasses, threatens, embarrasses, or abuses others; is racially or ethically offensive; or is obscene, abusive, hateful, pornographic, vulgar, or harmful to anyone, but especially to children
- Deleting or revising any material posted by any other person or entity;
- If you have a password allowing access to a non-public area of our Site, disclosing to or sharing your password with any third parties or using your password for any unauthorized purpose;
- Harming minors in any way;
- Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity; or
- Aggregating, copying or duplicating in any manner any of the materials or information available from our Site.
Registration and Passwords
If you register on our Site, you agree to provide accurate and complete information about yourself and to maintain and update such information so it remains accurate and complete following registration. Failure to provide accurate and complete information or to update such information shall be adequate grounds for us to either suspend or terminate your account.
Upon completing the registration process, you will receive a password and user name. You are responsible for maintaining the confidentiality of your password and user name and are responsible for any activities that occur under your password and user name.
Accuracy of Content and Pricing Information
Because prices, product descriptions and availability can change quickly, Woodwind & Brasswind does not warrant the accuracy or completeness of the information provided on the Site. Also, Woodwind & Brasswind may make changes to the information contained herein, including to the products and prices described in the site, at any time, without prior notice to you (including after you have submitted your order). Information at this Site is periodically updated, but it may not be current or complete at the moment you visit this Site and may contain errors or inaccuracies. In no event shall Woodwind & Brasswind or its service or product providers be liable to you in any manner whatsoever for any decision made by you, or for any act or failure to act by you, in reliance upon information provided at this Site. If a product you purchase does not match the description on the Site, as your sole and exclusive remedy you may return the product, unused, to Woodwind & Brasswind and receive a refund of your purchase price.
Items in your shopping cart will reflect the most recent price displayed on the item's product detail page. Prices are frequently updated to adjust for different sales, limited pricing, and other discounting. Therefore, prices on the product detail page and in your cart may change after such updates to reflect the current prices. Placing items in your cart does not reserve the current prices shown at that time, and prices are reserved only by placing an order. From time to time, despite our efforts, a small number of the items in our catalog may be mispriced. Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, Woodwind & Brasswind will take one of the following options: (1) If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item; or (2) if an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We apologize for any inconvenience. If you are not satisfied with your purchase due to any errors or inaccuracies, you may return it in accordance with our return procedure. Discounts are limited-time offers and are not valid with other offers.
Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, Factory B-Stocks and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.
MSRP is the manufacturer's suggested retail price. We may commonly sell products at prices lower than MSRP, and for any given product, no sales may have occurred at MSRP.
MSRP is a benchmark to compare our discounts from MSRP to pricing offered by other retailers. Whether other retailers sell at MSRP will vary by product, geographic location, type of store, and over time.
Although we periodically update the MSRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their MSRP without notice to us.
Please contact the manufacturer of a specific product for the most up-to-date MSRP information.
MSRP quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MSRP and for any given product, no sales may have occurred at MSRP.
Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
Values associated with items labeled "free with purchase" are based upon MSRP.
Disclaimer of Warranties
THE INFORMATION ON THE SITE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, Woodwind & Brasswind EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE INFORMATION ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, in which case any implied warranties shall be limited to the minimum scope and period permitted by law.
Limitation of Liability
IN NO EVENT SHALL Woodwind & Brasswind BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT Woodwind & Brasswind HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE INFORMATION ON OUR SITE. Woodwind & Brasswind'S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND CONDITIONS AND THE USE OF THE SITE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL NOT EXCEED $1,000. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
The Site and the Materials are copyrighted works of Woodwind & Brasswind and/or its suppliers. Neither the Site nor the Materials may be reproduced, displayed, modified or adapted, distributed or transmitted in any form by any means (including, but not limited to, electronic duplication or transmission) without the prior written permission of Woodwind & Brasswind.
Woodwind & Brasswind Inc.
PO Box 5111
Westlake Village, CA 91359